Language learning | English » Inquiry, Offer, Order, Complaint

Source: http://www.doksinet Inquiry  During a visit to the Security Fair at Birmingham in June we saw a demonstration of your compact auto fire extinguisher 13 that very much impressed us.  We refer to/we have seen your advertisement in Export News of May 26.  Your name has been given to us by Messrs. Miller & Son/the British Embassy in Copenhagen/our associates in Manchester  We have learned from . that your are manufacturers of  Your name has been mentioned to us as one of the leading importers of .  We recently attended the Vienna IT Fair and were impressed by the range of software available from your company  Further to our telephone conversation (28 Aug) I (wanted to tell you we do like the look of) just wanted to confirm our interest in your new range of office printers (Alpha Plus).  Our company is a wholesale business dealing in security equipment and supplying customers in the whole of Austria.  We are one of the main producers of and are

interested in  We are a major business software retailer and are looking for a software house which could supply us with a range of business application programmes.  We specialise in developing accounting software and we are interested in establishing long-term cooperation with a producer of relevant hardware components.  We are a large, UK-based wine retailer in the process of expanding our current offer of quality European wines and we are particularly interested in wines by young Austrian winemakers such as yourself. My colleague, Henrik Böhler, visited your stand at the Vienna Food & Wine Fair last week and was particularly impressed by your Grauburgunder and Chardonnay wines.  We were impressed by the quality of the products you displayed at the recent Sheffield Trade Fair and would be grateful if you could quote us for the supply of 500 water beds (cat. No 2849FG) for our chain of luxury hotels In view of the size of this orders, we hope you will be to grant us

a quantity discount of 15%. Furthermore, as we have no experience of importing from the US, we would prefer DDP terms as opposed to the EXW ones you offer.  With regard to delivery, our newest hotel will open on 1 July, so we would require your consignment by 20 June at the latest.  Finally, as we are continually expanding our chain of hotels, we would like to point out that you can expect follow-up/ repeat orders from us. We look forward to doing business with you and, as we are under considerable time pressure, would appreciate prompt reply.  We would be pleased if you could send us a specimen of this product as well as your complete catalogue and price list. In addition please let us have your quotation for 1000 auto fire extinguishers 13 including discounts, terms of payment and delivery.  Although Henrik was able to bring back a catalogue and price list last week, unfortunately he could not get any samples. We would therefore be grateful if you could send us a sample

selection of your wines, as well as details of possible discounts for bulk orders. If you offer us attractive terms of payment, we will order up to 1000 bottles per year.  We are initially hoping to buy 20 new machines as replacements for old equipment, but it is very likely that we will order more as we (get more people Source: http://www.doksinet                                 working in our offices) expand our office staff. In the light of this, please let me know (if you are going to cut the prices at all) what discounts there might be, and what you general terms and conditions are. We hope to be able to have the printers by the end of October. a) I would like to thank you for your current brochures und pricelists of your products you sent us on 23 Sept. b) I am impressed by your products and I were prepared to place an trial order if you are able to offer us to a more

favourable conditions. c) I would be grateful if you could quote us a quantity discount of 3%. Certainly, I were preceded to order 6000 shirts. d) As regards the Incoterms, we are not specialising in delivery so we would like you to quote us DDP instead of EXW you suggest. e) Finally, let me point out that the delivery should be effected by the end of next month at the latest. As we are under considerable time pressure, we would appreciate a prompt reply. I look forward to a positive reply in these matters, since I am keen to add your products to our own portfolio if at all possible. We would be grateful to receive sales literature on your current range of office furniture. We need/we require We are in the market for Our stock is running low/is nearly exhausted Could you please send us your catalogue and current price list for We should/would be grateful to receive an illustrated leaflet/sales literature We should appreciate more details/full particulars/detailed information on. Will

you please send us a sample of the material Could you please enclose a pattern card (Musterkarte) A visit from your representative would be appreciated Please quote your keenest prices for . We are interested in your terms of payment Please let us know your earliest date of delivery We require the goods by July 1 If the price quoted is competitive and the quality of the 13 is up to standard, we will order on a regular basis. If your prices are reasonable If you can provide a competitive estimate If the quality comes up to our expectations If the samples meet our requirements your products should find a ready market your goods should sell readily in this market we should be prepared to place a trial order/substantial orders There is a brisk demand her for Your goods are in heavy demand during the tourist season We should appreciate a prompt answer We are looking forward to hearing from you in due course. We are looking forward to hearing from you soon. Offer  In reply to your

letter dated June 12 we have pleasure in enclosing patterns of our Quality 5871, which may be of interest to you. Source: http://www.doksinet  We thank you for your inquiry and are pleased to inform you  I am writing in response to your inquiry of 21 June 2006 and would like to thank you for your interest in our mattresses and quilts.  Thank you for your letter of 21 October, in which you inquired about our range of printing and copying services. I am happy to said you our offering, enclose a price list and catalogue for your information. If you have any specific needs that are not covered in these publications, please do not shy and contact us immediately (hesitate to contact me).  Generally, we can turn round smaller orders (value under $500) within two working days. For larger ones it will take about four days (we would however require up to one week). If you can provide evidence of your status as a retail merchant, you will of course be granted a trade discount. For

particularly large orders (value in excess of $3000), we are prepared to consider offering special conditions.  As regards the quality of our work, I would refer you to the various sample pages I am also enclosing, which I am sure will more than meet your expectations.  We thank you for your enquiry and are pleased to inform you that we are in a position to supply the quantity you require within two weeks.  We refer to your letter of and are glad to quote as follows:  We refer to your enquiry of 5 March and would like to thank you for your interest in our office security systems. We regret to say, however, that we have run out of our stock of model 007 and will not be able to deliver until the end of July at the earliest.  Unfortunately, the current heavy demand for our large eggs means that the 4,000 units requested cannot be dispatched before 10 February.  Thank you for your letter about Feb 9 and for your interest in the new Xenon digital communication system 

I am sorry you were unable to attend our presentation in Sao Paulo last month, but I am delighted to tell you we are planning another one in Brasilia on April 30.  In the meantime, I enclose a copy of our latest catalogue and current price list.  You recently discussed with one of our sales staff at our trade exhibition in Berlin and asked about our garden landscaping services. Thank you for your interest in our products.  We are an Irish company which has been dealing in garden architecture for 23 years. Many of our customers recommend our excellent service And we think we might have the right package for you too.  If you are considering designing your own office gardens, we can offer you a complete garden design and estimate, all free of charge. All you need to do is contact us on this number: 0800 123 924 or email us at office@garden-style.ie  Thank you for your letter of 8 April, in which you enquired about our product range „Alpine Trust“. I would like to assure

you that our camper tents are of superior quality and are absolutely waterproof.  As requested, we have pleasure in sending samples of the materials used which you will receive by separate post. The tents are available in all sizes and in a variety of colours.  Please note that the unit price is $65.50 and is quoted FOB Hong Kong Payment should be effected within 60 days of receipt of invoice. However, we can grant a 2% discount if the invoice is settled within 8 days. Source: http://www.doksinet  We would like to point out that the tents can be delivered within 1-2 weeks. We are confident that our products will meet your requirements and are looking forward to your initial order  You will find details of these products in the up-to-date catalogue and export price list enclosed. Please note that our prices are quoted FOB Dover, although alternative arrangements are possible on request. For orders of 150 units or more we can grant you a 20 per cent quantity discount on

the list price.  Our mattresses are currently available for immediate delivery. Moreover, they are on sale until 31 July so that we can allow you a special 10 per cent discount if you order before then.  Unfortunately, our quilts are temporarily out of stock due to heavy demand. However, we can assure you that delivery of these products can be effected within 30 days.  You will appreciate that for initial orders we must require cash on receipt of order. However, should you place further orders with us we may be able to offer you more favourable conditions, provided you can supply us with suitable references.  Finally, let me point out that our firm has been a leading player in the bedding sector for more than 100 years. This success has been based firmly on superior quality and I am confident that our goods will more than meet your expectations in that respect. Furthermore, it is our strong market position that enables us to offer highly competitive prices, as you can now

confirm for yourself.  In reply to your inquiry of we wish to make you the following offer:  Please find enclosed our current catalogue and price-list.  We have sent, under separate cover, a full range of samples.  This offer is firm subject to immediate acceptance, otherwise without engagement  The following special offer is valid for two weeks only  The offer is subject to confirmation  Subject to price ruling at time of dispatch  Subject to being unsold/Subject to prior sale  until our stocks are exhausted/depleted  We can offer you a wide range of sizes and types from stock  In view of the heavy demand for this line, we advise you to order at once  Please let us know your demand soon  We are sure that these articles meet your requirements and look forward to your first order  A trial order will convince you of the efficiency of your service.  We have a limited number of pieces of each shade available for immediate delivery, but these

are, of course, subject to their being unsold on receipt of your order.  We hope to hear from you soon and can assure you that your order will be dealt with promptly  You may rely on prompt and careful execution of your order  We regret that the articles required are not in stock  If you decide to raise your order to 2,000on delivery. units we shall be happy to grant you a quantity discount of 5 %.  As you have not previously ordered from us, we are afraid that we have to insist on either cash with order or cash  We would like to draw your attention to our trade and quantity discounts, which may be of particular interest to you. Source: http://www.doksinet  The price stated above is net, CIF Bremen and includes seaworthy export packing. Shipment can be effected within two weeks of receipt of your order Our terms are documents against payment. We would like to point out that this offer is subject to confirmation  All prices are DDP and we would require payment

within two weeks from date of order . However, we would like to draw your attention to the fact that we can offer you a 2 % cash discount if you settle your account within 5 days. Moreover, orders for quantities of 8,000 units and over are eligible to a quantity discount of 12 %.  If you have any questions or would like further information concerning our company and its products, please don’t hesitate to contact me again.  a) We are a electronic company which has been dealing successfully in SAT/TVs for more than 15 years. As you can see from our image we supply goods of superior quality.  b) As regards the question of discounts, actually, we will grant our customer quantity discount if the invoice amount $4000 at least.  c) You will appreciate that for initial orders we must require cash on receipt of order. However, should you place further orders with us we may be able to offer you more favorable conditions, provided you can supply us with suitable references.  d)

However, if in furture you would like to receive the consignment in time please effect invoices as soon as possible in order to accelerate the process of delivery.  e) Finally, if you need any information not mentioned in this order please do not hesitate to contact us and we look forward doing business with you.                     Provisions of the Contract of Sale We can offer these goods at a special price/at cost price, on very favourable terms The price are quoted net We grand a trade discount of 30% on our list-prices Our prices are subject to a 2 % discount for cash For quantities of 1000 units and over, we allow you a quantity discount of 12 % The price quoted includes packing and carriage Packing at cost Our prices are quoted CIF London All prices are EXW, freight/carriage paid to Hamburg, freight prepaid, franco domicile (frei Haus), carriage/freight forward The goods can be delivered immediately on receipt of

order Delivery will be effected at the earliest possible date delivery 3/4 weeks We cannot promise delivery within the period stated in your inquiry unless we receive your order by Monday If you require the items urgently, we will arrange for them to be sent by air Our terms are payment on invoice/on receipt of invoice/on receipt of goods payment within 60 days from date of invoice Our terms are monthly settlement of accounts Payment for initial order would be required on pro-forma invoice one third with order, one third on delivery and one third within two months after delivery Payment by banker’s draft, irrevocable letter of credit, bill of exchange Source: http://www.doksinet  We can assure you that our high quality products will meet your customers’ requirements and are confident that your order will mark the beginning of a long and successful business relationship .     We are looking forward in doing business with you We are looking forward to your early

order. I look forward to hearing from you. We look forward to your initial order and a long and mutually beneficial business relationship.  Should you have any further questions, please do not hesitate to contact us. Order  We are obliged for your quotation of September 17 for the supply of ski-wear. We find your terms satisfactory and should be glad if you would send us the following:  We note that you supply these items from stock and would like to point out that as these items are required for the pre-Christmas season we must insist on delivery by November 10 at the latest.  We thank you for your quotation of July 1 and should be glad if you would send us  Thank you for your offer of April 22, which we accept on the terms quoted.  Please enter the following order for immediate delivery:  We enclose Purchase Order No. 4771 for  The quality must be up to the sample  In order to save an additional 20%, we decided to go with a black-and-white sales folder

this time.  Goods of inferior quality will be returned at supplier’s risk and expense  If you cannot match our sample, please send us the nearest substitute you have in stock  The goods must be delivered by the end of next week at the latest  We reserve the right to cancel the order if delivery is not made by March 3.  It is essential that the articles are delivered before the beginning of November in time for the Christmas rush  As agreed we will open an irrevocable confirmed documentary credit in your favour  Your early attention to this order will be appreciated.  If this first is satisfactorily executed we would be prepared to place a standing order. Complaint  I am writing with reference to your recent shipment of twelve flat screen TVs , which were delivered on 8 January . Unfortunately , it appears that two TVs have been damaged in transit . I am therefore arranging for the two defective TVs to be returned to you immediately. We must insist on a

replacement delivery as soon as possible. Unless we receive the TVs by the end of the week, we will Source: http://www.doksinet                 be obliged to cancel the order and seek an alternative supplier . I look forward to hearing from you in this matter . I am writing to complain about the shipment of 2000 bottles of floor cleaner we received from you yesterday (see our order no. G3190/1 of 3 May) Unfortunately, on checking the consignment we discovered that half of goods ordered were missing. Moreover, several of the 10 crates that did reach us were damaged on the outside, apparently as a result of rough handling in transit. In addition, two crates showed sign of fluid leakage, which I can only presume was due to a number of bottles breaking open. In view of these major defects n the consignment, I immediately informed the shipper that we could not accept it and I understand he has already contacted your insurers.

Arrangements have already been made to return the shipment at your risk and expense. I must insist that we receive, within the next 15 days, a full refund of the advance payment you demanded for this initial order. Otherwise, we will be forced to consider taking legal action. I refer to our order no. 12345 of 23 May 2006, for 40 pairs of running shorts, 20 each in sizes 58 and 50. On unpacking your shipment, we discovered that a number of mistakes have occurred. First, instead of size 48, you have delivered 20 pairs in size 58. Secondly, five pairs of shorts (size 50) are badly stained and therefore unsaleable. As we do not specialize in over-size clothes, we are not prepared to retain the size 58 items. Please inform us as to what we should do in this matter Please also ensure that we receive the missing items and replacements for the size 50s as soon as possible. Finally, you will appreciate that we cannot afford such mistakes with our orders. If anything similar were to happen

again, we would be forced to seek a new supplier. Finally, I would point out that this is not the first occasion on which problems have arisen with your deliveries. We must therefore insist on more careful execution of our orders if we are to continue doing business with your company. We look forward to your prompt reply I have just received the draft of the sales brochure you are printing for us and am sorry to tell you that (you’ve got a lot of things wrong) a number of mistakes have occurred: The company name appears in yellow, whereas we asked for petrol blue. There are no page numbers. Our contract details have been written in normal text, but we wanted them in a different colour (also petrol blue) and in a separate box. As you can imagine, (the way people look at us) the image of our company depends on the quality of the sales brochure,. I must therefore insist that (you clear up the) these errors can be corrected mess I time for us to receive the brochures as originally

agreed. Thank you for your prompt delivery of organically grown wines that arrived yesterday. I am writing with reference to our order number On checking the consignment, however, we found out that there seems to be a discrepancy between our order and your delivery. On checking the goods received we found that several items were missing. Source: http://www.doksinet  First, instead of 20 pairs in size 48, you delivered 20 in size 58. As we do not specialize in over-size clothes, we cannot accept these. Please inform us by return mail what you wish us to do with them. Secondly, five pairs of trousers (size 50) are faulty as the zips have been sewn on incorrectly. We would like to ask you to bear the cost of repairing them; otherwise , we will have to reject these items as well  We would like to inform you that your last delivery is not up to the sample  you have shortshipped this consignment by 100 kg  Instead of 300 bottles Veltliner and 500 bottles Muscat Ottonel you

send us 500 bottles Veltliner and 300 bottles Muscat Ottonel.  part of the consignment has been damaged in transit  . your delivery has not turned out to our satisfaction  you have sent us an article marked DC instead of the BC we ordered  the quality of the goods delivered is inferior to that of the specimen (Muster)  we have recently received a number of complaints from customers aobut  There seems to be an error in invoice no.  Delivery of the goods is now considerably overdue  We should like to draw your attention to the fact that high quality was a condition of this order  When we ordered the goods we pointed out that prompt delivery was essential  I should like to point out that this is already the third time  we must ask for replacement as soon as possible  We will place the faulty goods at your disposal  We are prepared to keep the goods if you reduce the price by 20%  We must ask you to send the consignment by air  Please let

us know what you intend to do in this matter  We must insist on more careful execution of our orders  Unless we receive the components by the order will be cancelled  We shall be forced to hand the matter over to our solicitors  If you do not you leave us no alternative but  to take legal action  I refer to your order of 15 November, and to the payment enclosed with it, and regret to inform you that there seems to have been a misunderstanding.  In fact, your payment appears have been settled the invoice with insufficient amount of € 138. Unfortunately, the price has been increased since beginning of this year.  I would remind you that I have mentioned that my latest catalogue and price list will be charged in the near future.  If you wish to receive orders by time, settle the payment of outstanding amount by the end of the month at the latest.  Otherwise, if you prepared not to settle the remaining amount and retain the consignment, inform us and we

will refund the total sum of payment.  I am writing to you with reference to the delivery of your latest consignment (Order No. 2783), which arrived yesterday Unfortunately, a number of mistakes seems to have occurred.  a) Firstly, as you can see from contract of sale, we ordered 150 white leather handbags. Indeed, 50 handbags were in black and another 30 were too small in size than we have ordered.  b) Additionally, due to rough handling in transit (inadequate packing) 20 white bags were damaged. Source: http://www.doksinet  c) We would like to remind you we must procure the goods in superior quality before these goods come on the market at spring season.  d) In the light of this we insist on replacements by next Friday at the latest. Due to the products in minor quality, please inform us what you propose to do with the unsalable goods.  e) Finally, We would like to point out that such mistakes must not happen again, if it does, we will be forced to seek for an

alternative supplier.  We received your letter of concerning  of the goods are stained and therefore unsaleable.  due to rough handling in transit  In view of these major defects in the consignment, I must insist that we receive a full refund of the advanced payment/suitable substitutes within  As you can imagine, our reputation depends on the quality of our products.  I must therefore insist that the errors are corrected rectified as soon as possible.  We are not able to retain these products, so please inform us as to what you propose to do.  Arrangements have already be made to return the shipment at your risk and expense.  We are sure that you will be completely satisfied with the replacement units.  Finally, may we say that this was an exceptional mistake and is unlikely to occur again  Finally, I would point out that this is not the first occasion on which problems have arisen with your deliveries. We must therefore insist on more careful

execution of our orders if we are to continue doing business with your company. We look forward to your prompt reply  Thank you for your patience in this matter and we look forward to hearing from you again  We cannot accept your complaint about inferior quality because  Your complaint about excess delivery seems unjustified as  We regret that we cannot accept the return of the goods in this case  You will agree that under these circumstances we cannot be made responsible for the delay  With reference to your reminder dated February 26, we would like to inform you that we settled invoice number 104958 more than two weeks ago.  We have no intention of paying a single euro for this delivery as every second item was damaged in transit .  We have shown considerable patience so far, but now we must insist on your dispatching an acceptable replacement delivery within 7 days.  I look forward to hearing (what you have to say) your comments as soon as possible. 

a) I am writing with reference to the order of Dec 20 last year. On checking the consignment we received yesterday, we discovered that a mistake has occured.  b) Indeed, we got only 1,200 long-batteries instead of 12,000 we ordered.  c) Your error has caused our firm to be in a serious inconvenience situation.  As a result we were obliged to procure missing goods from a local supplier in order to satisfying our customers.  d) I must therefore insist on delivery of the remaining by the end of the week at the latest.  If further errors occurs we will be obliged to seek for an alternative supplier. Source: http://www.doksinet  a) Instead of 50 printer catridges we received only 20 yesterday, which delivery was stipulated last Wednesday.  b) As a result, we have to procure the 30 missing items from expensive local supplier in order not losing our image.  c) I must therefore point out that this should have been an exceptional mistake and is unlikey to occure

again. However, I would like to order 50 printer catridges, which should be delivered by the end of the month.  d) Unless this consignment is execute accurately, we will be forced to seek for another alternative supplier.  Otherwise we will be forced to take legal actions.  Finally you will appreciate that we cannot afford such mistakes with your orders.  If anything similar were to happen again, we would be forced to cancel contracts and look for another supplier/elsewhere for goods  Please get in touch with me to discuss this matter   Reply to complaint  I am writing in reference to your complaint of 7 June.  Thank you for informing us about the damage to our consignment  I apologise unreservedly for these mistakes and I will ensure that this does not happen again.  First and foremost, I would like to apologise unreservedly for any inconvenience caused to you.  We apologize for any inconvenience our mistake may have caused you  First and

foremost, I would like to apologise unreservedly for the damaged condition in which our consignment reached you and for any inconvenience caused to you as a result. This incident comes as a great surprise to me, since the carrier concerned has provided us with a fully reliable service for over five years and I have already taken up the matter with him.  With regard to the amount of the consignment, however, I cannot accept any fault on our part. If you would be so good as to check your order (your ref: G3190/1), you will find that the amount is stated unmistakably as 1000 bottles.  Although the full extent of the damage to the shipment I not entirely clear from your letter, I am prepared to meet the cost of its return in full. I would also be in a position to dispatch a full replacement, plus the additional 1000 bottles you now require, later today. Please let me know how you wish to proceed in this matter  We very much regret the late delivery  We must apologise for having

sent the shirts in a wrong colour  We are sorry to hear that 3 boxes were damaged  The defect was due to a fault in one of our machines, which has now been repaired  There was a slight delay due to a breakdown of a machine  Owing to an industrial dispute in the factory production was held up  There appears to have been some confusion in our addressing system  Please return the goods at our expense for credit  The articles are already on their way   I have just received your complaint regarding your order no. 12345 This incident is especially unfortunate given the long and successful relationship between our firms. (I’m really sorry it happened and I’ll make sure there’s no repeat) Please Source: http://www.doksinet                   accept our sincere apologises for this error, which you can be assured will not happen again. I am happy to inform you that 20 pairs of size 58 shorts are already

on their way to you by express delivery. As regards the size 58s, I am sure you are aware of the current boom in the larger-size market for sports goods. (If you keep them you can have them for 50% less than normal.) If you were prepared to retain the goods, we would be happy to offer you a 50 % discount on their list price. Otherwise, of course please return them at our expense for credit. As far as the damaged goods are concerned, I have checked with our dispatch staff and can assure you that they were handed over to the carrier in good condition. As you will recall, delivery was under your usual EX WORKS conditions. (So you’ll need to do something about it yourself) We would therefore advise you to take up this matter with your forwarding agent directly. Finally, let me reassure you about our commitment to quality in all aspects of our enterprise. (We’re always really careful in dealing with orders and from now on we’ll be even more careful with yours.) We pride ourselves on

our prompt and careful execution of orders, and we will of course take particular care of your consignments in future. a) I am writing with reference to your letter of 3 May in which you complaint about the computer screens did not meet your expectations。 b) As far as I can understand the goods were damaged in transit. c) Please accept our apologize for the inconvenience caused to you. However, we would like to remind you that orders are executed with greatest care. d) As a solution, we are pleased to offer you full replacement of the damaged goods with a special discount of 10%. Moreover, we assure you that screens will be properly packed. e) Finally, I would like to apologize again. We would like to point out that this incident will not happen again and hope you will continue doing business with us. This incident comes as a great surprise to me, since the carrier concerned has always provided us with a fully reliable service. I am happy to inform you that suitable substitutes are

already on their way to you. I am sure your are aware of the current boom in . If you retain them we can offer you a discount of % Otherwise, of course please return them at our expense. As far as the damaged goods are concerned, I have checked with our dispatch staff and can assure you that they were handed to in good condition. I would suggest to discuss the problem with your carrier. With regard to however, I cannot accept any fault on our part. Although the full extent of the damage/loss to/of the shipment is not entirely clear from your letter, I am prepared to meet the cost of its return in full. I would be in the position to dispatch a full replacement  Finally, let me reassure you about the commitment to quality in all aspects of our enterprise.  Please let me know how you wish to proceed in this matter.  We are usually very reliable and will take more care at your orders in future